The journey to agentic AI: redefining what's possible for employee and customer experiences
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Agentic AI represents the next evolution in AI technology, focusing on proactive problem-solving and enhancing collaboration. Unlike previous AI innovations that primarily served as enhancements, Agentic AI aims to predict issues before they arise, improving both employee and customer experiences. For example, it can notify customers about potential power outages before they escalate, allowing for a more informed response.
How does AI improve customer service?
AI transforms traditional contact centers into experience centers by enabling more human-like interactions and automating responses. Tools like the AI Agent and AI Assistant for Webex Contact Center help agents by providing real-time transcription, suggested responses, and automated summaries, which can lead to an 8% reduction in average handle time and significant improvements in customer satisfaction.
What benefits does AI bring to employee productivity?
AI enhances employee productivity by streamlining tasks and providing intelligent insights. For instance, employees can save over 5 hours a week on tasks such as note-taking and information retrieval with the AI Assistant for Webex Suite. This allows them to focus on more strategic problems, ultimately leading to a more engaged and efficient workforce.
The journey to agentic AI: redefining what's possible for employee and customer experiences
published by Federal Network Security
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